Introduction
Welcome to The Festival Bus. These Terms of Use govern your access to and use of our shuttle services, website, and all intellectual property belonging to The Festival Bus. By accessing or using our services, you agree to be bound by these terms.
Service Description
The Festival Bus offers shuttle transportation to and from music festivals and other events (exact services provided vary from festival to festival and are subject to change). Our service is designed for convenience, offering scheduled pick-ups and returns, with details available on our platform. Tickets may be booked and bought online through our website or alternatively on-site from our sales personnel. Tickets may be resold, prior to which an email or other written message must be sent to The Festival Bus team with the contact information of the seller and the buyer. We retain the right to take disciplinary action if this is not done: ie. we may deem the transaction or agreement void. Transport schedule’s posted on the site or social media unless explicitly stated otherwise may be subject to change.
User Responsibilities
Users must ensure accuracy of their booking and contact information, including email, phone and current billing address if required. Users are furthermore responsible for adhering to pick-up schedules, and following our guidelines during the ride.
The Festival Bus is not liable for any unforeseen or unavoidable events delaying bus transports if no immediate preventative or reactive action can be taken by representatives by The Festival Bus to avoid such events. As a general rule we do not tolerate unpunctuality of more that 30 mins and aim to remain as accurate as possible with our schedules, however, we are aware there is always a possibility of error. The User is required to arrive at the pickup location (exact location will always be provided on our social media platforms and website) on time and The Festival Bus is not liable for Users missing busses due to lateness.
Prohibited items and behaviors are not allowed on our shuttles. We reserve the right to refuse service to individuals displaying improper behavior, excessive alcohol consumption, or substance abuse. Decisions regarding such matters are at the discretion of representatives from The Festival Bus or our designated partners, as listed on our website. This policy ensures a safe and enjoyable experience for all passengers.
Every passenger may take their own items with them free of charge and keep them with them (hand luggage), which they can easily store within their own seat and without disturbing fellow travelers. Luggage and personal items must be packaged in such a way that the contents are protected from loss, reduction or damage. Dangerous, bulky or other unusual items of luggage cannot be taken with you. The Festival Bus is not liable for items of luggage or personal belongings that are brought on the bus by passengers. Likewise, any liability is declined if luggage or belongings remain on the bus overnight or is forgotten.
If a passenger soils or damages the bus or its equipment, the passenger must pay for the cleaning or repair costs, as well as any associated loss of earnings due to standing time.
Users are required to adhere to any instructions provided by our staff and representatives of The Festival Bus. Furthermore, any issues or concerns regarding the bus transport service must be reported to our staff immediately.
Payment and Cancellation Policy
The Festival Bus accepts payments online through Bank transfer and credit card payment. We also provide built in Apply pay and Google pay functionality. A payment invoice will be sent to the customers within reasonable time.
The Festival Bus accepts refund request up until a specified date on our website. Please note that due to bank and transaction fees we are only able to provide a refund of 90% of the purchase price.
Liability and Disclaimer
The customer has a warranty claim if the service is not provided or is provided inadequately.
If the organiser or his assistants culpably violate the obligations incumbent on the organiser under the contractual relationship, the organiser is obliged to compensate the customer for the resulting damage.
If The Festival bus fails to provide the service all users will be compensated with 50% of the purchase price which is either sent back to the customer within 2 weeks of the cancelation or the user has the option to request a discount on future services.
The organiser will be released from fulfilling the contract (ie. exclusion of the passenger from travel) if the customer, even as part of a group, disrupts the execution of the trip through grossly improper behavior, regardless of a warning. In this case, if the customer is at fault, he or she is obliged to compensate the organizer for the damage.
In addition, every travel participant must be physically, mentally and physically fit, able to carry out their personal tasks independently and be able to meet all the requirements of the booked trip. The travel guest or the person making the booking must inform of any health problems before booking so that the special needs of the travel participant can be taken into account.
The organiser is entitled to withdraw from the contract if, for whatever reason, the customer can no longer continue the trip.
Privacy Policy
In our Privacy Policy, we are committed to safeguarding your personal information. This includes responsibly managing your contact details, payment information, and any travel preferences you share with us. The Festival bus collects data solely to enhance the service and communicate effectively with the user. Your information is never sold to third parties, and we employ robust security measures to protect it. For detailed information on how we use and protect your data, as well as your rights regarding data privacy, please contact The Festival Bus management.
Amendments to the Terms of Use
The organiser reserves the right to increase the travel price for reasons that are independent of his will. Such reasons are exclusively the change in transport costs – such as fuel costs – the charges for certain services, such as license fees, or the exchange rates applicable to the travel event in question. If the price is reduced for these reasons, this must be passed on to the traveler. There is no price change from the 20th day before the departure date. A price change is only permitted if the agreed conditions are met and precise information is provided for calculating the new price. Price changes and their circumstances must be explained to the customer immediately. Customers who have already purchased their tickets will not be subject to any price changes after the payment.
Furthermore, in the event of non-fulfillment or inadequate fulfillment of the contract, the organizer is obliged to provide the customer with all possible help to overcome difficulties.
There is no entitlement to compensation for service changes that are caused by government orders, strikes, war or war-like conditions, epidemics, natural disasters or illness or accident of a travel participant through no fault of The Festival Bus.
Governing Law and Dispute Resolution
This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is registered, without regard to its conflict of law provisions. Any disputes or claims arising out of or in connection with the services provided by The Festival Bus shall first be attempted to be resolved amicably through direct communication. If a resolution cannot be reached, both parties agree to submit to the exclusive jurisdiction of the courts located within our operating region. We are committed to fair and transparent dispute resolution practices, ensuring that any issues are addressed promptly and efficiently.
Contact Information
For any enquires please contact info@thefestivalbus.com
Acceptance of the Terms
By accessing and using our services, you signify your agreement to these Terms of Use and our Privacy Policy. This acceptance is considered binding from your first use of the services. If you do not agree with any part of the terms, you must discontinue use of our services immediately. Your continued use following any updates or changes to these terms constitutes your consent to those changes.
